Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Postage & packing is usually £5.50 for UK locations. However, if you are in the area feel free to pop in the shop and save the postage. We would love to see you.

Which payment methods are accepted in the Online Shop?

Payment by any credit or debit cards are accepted through PayPal.If you which to pay over the phone, please do not hesitate to ring the shop.

How long will delivery take?

Normal delivery is 5 to 8 working days. Teamwear will be available in batches, batch dates will be stated on the product page with delivery dates within 21 days. We can ship the item to you, just choose postage option or we can email you when it is ready for collection.

Do I receive an invoice for my order?

We can supply a VAT invoice, please let us know if this is required.

What happens if I need to return something?

Read and follow the instructions on our Returns Policy page.

Our contact details

Send us an email.

Drop in to our shop…
Kent Hockey Direct
150 London Road
Kent TN4 0PJ

Call us…
01892 516195

There is 2 HOURS FREE PARKING in the car park over the road, about 50 yards down Yew Tree Road from the traffic lights at the junction with London Road. Just get a free ticket from the machine.

Cricket Shop – our sister business Kent Cricket Direct is located in the same building if you require or like to browse cricket equipment too.